Receptionist, Clinical Support Specialist
We are seeking a Receptionist, Clinical Support Specialist to greet and check-in patients and provide basic operational support for LifeScan Minnesota. Additionally, provide multi-faceted operational support for CRL Women’s Imaging – Southdale.
Responsibilities
- Greet and check-in PET-CT patients at LifeScan Minnesota.
- Appointment reminder calls to patients on the next day’s schedule.
- Assist with prepping/pushing and troubleshooting outside mammograms (current and priors).
- Assist with prepping/pushing and troubleshooting outside Breast MRI’s.
- Reach out to sites with callback information for abnormal mammograms read by the breast section.
- Contact sites with technical repeat information as needed for breast imaging exams.
- Pull mammograms and other breast imaging from Allina Visage and load it onto CRL Visage for continuing care of mutual patients.
- Fax ROIs to other facilities and obtain medical records, images, and reports for patients.
- Maintain a high level of patient confidentiality in adherence with HIPAA guidelines.
- Any additional duties as given by leadership.
Qualifications
- Outgoing personality with strong communication, customer relationship and organizational skills.
- Highly motivated, possesses the ability to work independently with minimal supervision.
- Ability to manage time, priorities and resources effectively in a fast-paced environment.
- MS Word, Excel proficiency along with general computer knowledge.
- Strong problem diagnosis skills preferred.
- HS diploma with previous customer service experience.
- Medical terminology training desired.
Physical Requirements and Work Environment:
- Frequent speaking in English, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, extended periods working at a computer.
- Ability to move around the facility frequently to oversee operations and interact with staff and patients.
- Capability to sit, stand, or walk for extended periods during the workday.
- Capability to handle a fast-paced work environment and manage multiple tasks simultaneously.
- Tolerance for exposure to typical healthcare environment conditions, such as noise, odors, and varying temperatures.
Hours: Full-Time (Benefit Eligible)